Refund and Cancellation policy
Advibe Digital Inc.
Effective Date: October 2, 2025
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1. Overview and Scope
This Refund and Cancellation Policy governs the terms under which clients ("Client" or "you" or "Customer") may cancel Services or request a refund for fees paid to Advibe Digital Inc. (the "Company") for advertising, creative, consulting, and other professional services (the "Services"). This policy is governed by our main Terms and Conditions.
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2. Service Cancellation by Client
Clients may request the cancellation of a project or ongoing service agreement by providing written notice to the Company via email. The required notice period depends on the type of engagement:
Type of Service Cancellation Notice Requirement:
Project-Based Services (e.g., website launch, one-time creative work) - Client may request cancellation at any time prior to completion, subject to Section 3.1.
Retainer/Monthly Services (e.g., SEO, Social Media Management, Media Buying) - Requires a minimum of 30 days written notice to the Company via email prior to the next billing date.
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3. Refund Policy for Fees Paid
Refunds are based on the nature of the fee paid:
3.1 Refund for Company Service Fees
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Work Performed is Non-Refundable: Fees paid to the Company for professional service time (strategy, creative development, campaign management, etc.) are generally non-refundable.
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Calculation of Non-Refundable Amount: If a Client cancels a service or project, the Company will determine the percentage of work completed based on the hours worked, milestones achieved, or agreed-upon schedule in the Statement of Work (SOW) up to the date of cancellation notice.
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Remaining Balance Refund: Any service fees paid in advance that exceed the value of the work performed up to the cancellation date may be eligible for a refund.
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Example: If the Client paid a $5,000 retainer for the month, but cancels after 10 days, and the Company determines $2,000 worth of work was completed, the Client may be refunded the remaining $3,000 (less any non-cancellable third-party commitments, as per Section 3.2).
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3.2 Media Spend and Third-Party Costs
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Client Media Spend: Any funds paid by the Client that are specifically designated for third-party media placement (e.g., Google Ads, Facebook Ads) or vendor costs (e.g., stock photography, external software licenses) are treated as follows:
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Refundable: Funds not yet spent or committed to the third party will be fully refunded to the Client.
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Non-Refundable: Funds that have already been spent, committed, or reserved by the third-party platform or vendor cannot be refunded by the Company. The Company will provide documentation confirming the expenditure.
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3.3 Set-Up Fees
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Initial Set-Up or Onboarding Fees (if applicable) are non-refundable once the Company has initiated the onboarding process (e.g., platform access, initial strategy meetings, account structure).
4. Refund Process
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Written Request: The Client must submit a written refund request detailing the reason for cancellation/refund and the relevant dates to the Company's contact email.
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Assessment: The Company will review the request against the signed SOW and this policy, and assess the value of the work completed.
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Determination: The Company will provide a written decision over email within 14 business days detailing the final refundable amount, if any.
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Processing: Approved refunds will be processed back to the original method of payment or wire transfer within 10 business days of the approval date.
5. Termination for Breach
If the Company terminates the Services due to the Client's material breach of the Terms and Conditions (e.g., non-payment, refusal to cooperate), the Client forfeits any right to a refund for Services already rendered or fees due up to the termination date.
6. Contact Information
For questions regarding refund and cancellation policy or to request a cancellation, please contact us:
"Advibe Digital Inc." email: support@advibedigi.com and add "Billing/Client Services/Refund & Cancellation" in the subject line or call: 778-316-9870